Refund policy

Returns
All of our products are lightweight and soft so shouldn't get damaged in transit however, we understand that sometimes things happen and it may be necessary to return an item to us.

Our returns policy lasts 30 days, and to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To return your product, you should mail your product to:
Clover Rua,
Studio 18,
North Side Enterprise Centre,
Bunratty Drive,
Coolock,
Dublin 17,
Ireland

If you are returning items you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. You are responsible for paying for your own shipping costs for returning your item, unless the item is deemed faulty.

Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund once the item has been inspected.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take your bank a number of working days to process the refund to your bank account. If 7 working days have elapsed and you still have not received your refund yet, please contact us at cloverrua@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cloverrua@gmail.com and send your item to:
Clover Rua,
Studio 18,
North Side Enterprise Centre,
Bunratty Drive,
Coolock,
Dublin 17,
Ireland